We are delighted to announce receipt of the AAA Four Diamond Award again for 2015!
Here at the Captain Lord Mansion, we believe it is an extraordinary accomplishment. To travelers, Four Diamonds means AAA (the leader in travel standards with over 55 million members) considers us a lodging establishment that is “upscale in all areas.”
What’s more the the AAA Four Diamond Award tells the world that our “accommodations are progressively more refined and stylish. The physical attributes of the inn reflect an obvious enhanced level of quality throughout. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail.”
Bev and I are exceptionally proud of this level of excellence and we’ve maintained those standards over the past 35 years. Our inn is one of only a handful in Maine to receive the award. The 2015 AAA plaque, seen here, hangs in our foyer, just inside the main entrance.
Just so you know, this is not an award that comes easily. It cannot be bought. It cannot be influenced by a free night’s stay or an expensive dinner. It takes hard work to get there.
The inspectors come without notice. They conduct a white-glove inspection and are brutally particular. They are not beholden to anyone except the standard. How you did the year prior does not matter. They expect improvements every year in service, hospitality, cleanliness, decor, gardens, room enhancements. AAA’s 55 million members know they can rely on the inspection grading.
Every year, Bev and I have tried to give our guests and AAA something more. Establishing our Memory Garden, the garden waterfall as well as enhancing the other extensive gardens on our grounds was important because AAA considers the exterior of a Four Diamond property just as important as the interior. So do we! However, it is also important to continue to invest in room upgrades, redecorating and renovations. This winter, Bev worked her magic in the Merchant Captain’s Suite, Mary Lord, Lincoln, Daniel and finally the kitchen in the Captain’s Garden House.
Your innkeepers, Bev Davis & Rick Litchfield