Who wouldn't want Four Diamonds? We love our Four Diamond Award!
Here at the Captain Lord Mansion, we believe it is an extraordinary accomplishment. To travelers, Four Diamonds means AAA (the leader in travel standards with over 50 million members) considers us a lodging establishment that is "upscale in all areas."
What's more the the Four Diamond Award tells the world that our "accommodations are progressively more refined and stylish. The physical attributes of the inn reflect an obvious enhanced level of quality throughout. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail."
Bev and I are exceptionally proud of this level of excellence and the fact that we've maintained those standards over the past 31 years. Our inn is one of only a handful in Maine to receive the award. The 2010 AAA plaque hangs in our foyer, just inside the main entrance.
Just so you know, this is not an award that comes easily. It cannot be bought. It cannot be influenced by a free night's stay or an expensive dinner. It takes hard work to get there.
The inspectors come without notice. They conduct a white-glove inspection and are brutally particular. They are not beholden to anyone except AAA's strict standards. How you did the year prior does not matter. They expect improvements every year in service, hospitality, cleanliness, decor, gardens, room enhancements. AAA's 50 million members know they can rely on the gradings.
Our maintenance and upgrades are never-ending! This spring our contractor is painting another section of the exterior of the inn. We can no longer afford to paint the whole inn at one time. Also, we had masons repair the crumbling bulkhead at the rear of the inn, as well as build a new retaining wall of granite stones for the garden area at the CLM parking lot entrance and along the garden bordering Green Street that runs between the Mansion and The Captain's Garden House. Additionally, we are having the severely storm-damaged roof of the Mansion's Carriage House replaced. Then our propane supplier installed an underground 1,000 gallon propane tank by the Carriage House. The old tanks which were up against the Mansion did not meet current Fire Codes.
Meeting this standard of excellence is that important to us! And, we hope, to you also.
Your innkeeper, Rick Litchfield